Effective Date: March 2026
Last Updated: March 2026
Pro Master Services LLC (“Pro Master Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website https://promasterservicesut.com/ (the “Site”) or when communicating with us through phone, text message, email, or other means.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our company or use our services.
Information We Collect
We may collect the following types of information when you interact with our website or services.
Personal Information
Personal information may include:
• Name
• Phone number
• Email address
• Service address
• Billing information
• Details related to plumbing or service requests
This information may be collected when you:
• Request a quote
• Schedule an appointment
• Contact us by phone or email
• Submit a form on our website
• Communicate with our technicians or staff
Automatically Collected Information
When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site
• Referring website links
This information helps us improve website performance and user experience.
How We Use Your Information
We may use collected information to:
• Provide plumbing and home services
• Schedule and manage appointments
• Respond to inquiries and customer service requests
• Send appointment reminders and service updates
• Improve our website and services
• Process payments and invoices
• Communicate with customers about their service requests
• Comply with legal and regulatory obligations
We only collect information necessary to operate our business and provide services effectively.
SMS Communications and Consent
Pro Master Services LLC will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer.
Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe.
Customers will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
SMS messages may include:
• Appointment reminders
• Dispatch notifications when a technician is on the way
• Billing or account notifications
• Service updates
• Job completion surveys
Customers may opt out of SMS messaging at any time by replying STOP, and may request assistance by replying HELP.
SMS Communications and Text Messaging
Pro Master Services may communicate with customers via SMS text messaging for service-related notifications.
Pro Master Services LLC will collect verbal opt-ins from customers.
Customers may opt in to receive SMS notifications including:
• Appointment reminders
• Billing notifications
• Dispatch updates
• Service notifications
• Job completion surveys
Customers may opt in to receive SMS messages either:
• In person at our location, or
• During a phone call initiated by the customer
Upon first registration, customers will be asked for their phone number and informed about receiving text messages.
Customers will also be notified of the following:
• Message and data rates may apply
• Message frequency may vary depending on service activity
• Customers can text HELP for assistance
• Customers can text STOP at any time to unsubscribe from SMS communications
Customer phone numbers collected for SMS consent will not be shared with third parties for marketing or promotional purposes.
Sharing of Information
Pro Master Services does not sell, rent, or trade personal information to third parties.
We may share limited information with trusted service providers that help us operate our business, such as:
• Payment processors
• Scheduling and service software providers
• Customer communication platforms
• Website hosting providers
These partners are required to maintain the confidentiality and security of your information.
We may also disclose information if required by law or to protect our legal rights.
Data Security
We take reasonable precautions to protect your personal information.
Security measures may include:
• Secure website hosting
• Encrypted communication when possible
• Restricted access to sensitive data
• Industry-standard security practices
While we take reasonable steps to protect your information, no online system can guarantee absolute security.
Cookies and Website Tracking
Our website may use cookies and analytics tools to understand how visitors use the site.
Cookies may be used to:
• Improve website functionality
• Analyze site traffic
• Enhance user experience
You may choose to disable cookies through your browser settings, although some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies.
Pro Master Services is not responsible for the privacy practices or content of external websites.
Your Privacy Rights
You may request to:
• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of certain information where applicable
• Opt out of communications
To request updates or removal of your information, please contact us using the information below.
Changes to This Privacy Policy
Pro Master Services may update this Privacy Policy from time to time.
When changes are made, the updated policy will be posted on this page with a revised effective date.
Continued use of our services or website after updates indicates acceptance of the updated policy.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Pro Master Services LLC
6618 S 400 W
Murray, UT 84107
Phone: (801) 590-8280
Email: office@promasterservicesut.com
Website: https://promasterservicesut.com/